Refund and Return Policy for Trysaliz
Effective Date: January 17, 2025
At Trysaliz (https://trysaliz.com), we are committed to ensuring your satisfaction with our luxury handbags. This Refund and Return Policy explains the terms and conditions under which you may request a refund or return a product. By purchasing from us, you agree to the terms outlined below, which are designed to comply with Google AdSense policies and prioritize customer satisfaction.
1. General Policy Overview
We aim to provide a seamless shopping experience with quality products that meet your expectations. If you are not completely satisfied with your purchase, we offer refund and return options under the conditions detailed below.
2. Eligibility for Refunds and Returns
To be eligible for a refund or return, the following conditions must be met:
- The item must be unused, in its original condition, and include all tags and packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
- The request must be initiated within 30 days of the delivery date.
Items that do not meet these conditions may not qualify for a refund or return.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products.
- Gift cards or promotional items.
- Products marked as “Final Sale” at the time of purchase.
4. Return Process
To initiate a return, follow these steps:
- Contact us via email at support@trysaliz.com or call (205) 555-1234 to request a return authorization.
- Provide your order details, reason for return, and supporting documentation if necessary (e.g., photos of the product).
- Ship the product to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method and retaining proof of shipment.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 7-10 business days.
- For purchases made using gift cards or store credits, refunds will be issued as store credits.
Shipping fees are non-refundable unless the return is due to a defect or error by Trysaliz.
6. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. To request an exchange, please contact our customer service team. Exchange requests must meet the same eligibility conditions as returns.
7. Damaged or Defective Items
If your item arrives damaged or defective, notify us within 7 days of receiving the product. Include clear photos of the issue, along with your order number. We will provide a replacement or full refund at no additional cost to you.
8. Cancellation Policy
You may cancel your order for a full refund if it has not yet been shipped. To cancel, contact us immediately. Once an order is shipped, it is no longer eligible for cancellation and must follow the return process.
9. Late or Missing Refunds
If you have not received your refund within the specified timeframe:
- Check your bank account or credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still have concerns, contact us at support@trysaliz.com for further assistance.
10. Customer Responsibility
It is the customer’s responsibility to ensure the product is returned in its original condition and within the stated timeframe. We are not responsible for items lost or damaged during return shipping.
11. Updates to This Policy
We may update this Refund and Return Policy to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, with the effective date noted at the top of this page.
Contact Us
For any questions or concerns regarding this policy, please reach out to us:
Email: support@trysaliz.com
Phone: (205) 555-1234
Address: 2200 Pelham Rd S, Birmingham, Alabama
Thank you for choosing Trysaliz. Your satisfaction is our priority, and we are here to assist with any concerns you may have.